1.1 In order to use the Services at Helens Executive, you agree to the Terms and Conditions detailed below.. You may not use the Services if you do not accept the Terms. By using the services you understand and agree that Helens Executive will treat your use of the Services as acceptance of these Terms
2. Bookings
2.1 Passengers are responsible for providing sufficient time when making a booking to account for check in times and traffic conditions. Helens Executive are not responsible for delays in reaching your destination on time caused by passengers not booking in reasonable time.
2.2 Passengers are responsible for booking a suitable vehicle size to account for the number of passengers traveling. Children of any age are accounted as one passenger.
2.3 Passengers are responsible for booking a suitable vehicle to account for the luggage they are carrying.
2.4 If a pre booked taxi is more than 40 minutes late and the customer has missed their onward travel such as a flight, Helens Executive will ONLY reimburse the fare due on the journey booked. We will not be liable for compensating customers the cost of flights or any other expenses.
3. Prices and Payments
3.1 All prices quoted on the website are based on the details provided by the customer. Helens Executive have the right to amend prices if the quoted price is different to the details provided by the passenger. This includes changes to the number of passengers and luggage.
4. No Show and Waiting time
4.1 Helens Executive shall check for flight delays however are not responsible for extended time spent at Immigration control.
st of the journey quoted.
4.2 If our driver is not able to contact you within one hour of the flight arrival time the booking will be cancelled and no refund issued for credit/debit card payments.
4.3 If you are paying by cash and do not show up after the one hour has elapsed from the time your flight has landed, you shall be responsible for the full co
5. Cancellation Policy
5.1 All cancellations must be notified by calling our bookings team on 01908 315363 / 07718 829949 or via email to helensexecutivetravel@outlook.com
6 Use of Vehicle and Behaviour
6.1 You shall be responsible for the behaviour of all passengers traveling in the vehicle. Helens Executive shall not accept the use of abusive language to drivers.
6.3 Smoking and the consumption of food and drink is prohibited in all vehicles.
3.1 All prices quoted on the website are based on the details provided by the customer. Helens Executive have the right to amend prices if the quoted price is different to the details provided by the passenger. This includes changes to the number of passengers and luggage.
6.4 A standard charge of £50.00 applies to passengers who soil the vehicle.
7. Refund Policy
7.1 If a booking is cancelled by us because we have been unable to fulfill the service, a full refund will be issued.
7.2 No refunds will be issued for bookings cancelled after a driver has been allocated..
7.3 No refund will be issued for bookings where you do not meet your vehicle within 1 hour of the flight arrival time and no contact has been made with either the driver or the Company.
7.4 No refunds will be issued for changes to the pick up or destination unless notified in advance.